Hotel Front Desk Agent resume keywords
Most hotel front desk agent applications are screened by software before a person reads them: the ATS ranks resumes by how many of the posting's words they contain. The lists below are the terms that show up most in hotel front desk agent job ads. Use the ones that are true for you, with the same spelling the ad uses.
Hard skills and ATS keywords
- Check-in & check-out
- Opera PMS
- Upselling
- Complaint resolution
- Cash handling
- Reservations
- Multilingual service
- Night audit
- Check-in / check-out
- Opera PMS
- Reservations
- Guest relations
- Cash handling
- Upselling
- Night audit
- Complaint resolution
- Loyalty programs
- Concierge services
Soft skills recruiters look for
- Hospitality
- Composure
- Multitasking
- Communication
- Problem solving
Soft skills only count when a bullet proves them. "Team player" is ignored; "Check in and out up to 120 guests a shift in a 250-room hotel." shows it.
Action verbs to start your bullets
- Welcomed
- Resolved
- Processed
- Increased
- Managed
- Handled
- Upsold
- Coordinated
How to use these keywords
- Mirror the job ad: if it says "Check-in / check-out", do not write a synonym.
- Put the top 6–8 in a skills section and repeat the key ones inside experience bullets with a number.
- Never list a skill you cannot talk about in an interview.
- Keep the file text-based (no skills inside images or tables), or the ATS cannot read it.
Which ones is your resume missing?
Every posting is different. Paste your resume and the job ad — free ATS Match Score Score your resume free (0-100)
No signup. It lists the keywords from the ad that your resume does not contain.
Need the resume itself? See the hotel front desk agent resume example and generate one free from rough notes.