IT Support Specialist resume example
A it support specialist resume gets read for about seven seconds. What survives that read: a two-line summary with a number in it, bullets that start with a result, and the skills the posting asked for. Below is a complete example you can adapt, and the rough notes it was generated from.
Summary
IT support specialist with 4 years supporting 600 users in a hybrid office. Resolved 92% of tickets at first contact and cut laptop setup time from 3 hours to 25 minutes.
Experience bullets that work
- Supported 600 users, closing 45 tickets a day with a 92% first-contact resolution rate.
- Automated laptop setup with Intune, cutting provisioning from 3 hours to 25 minutes.
- Wrote 70 knowledge-base articles that reduced repeat tickets by 30%.
- Migrated 180 mailboxes to Microsoft 365 over a weekend with zero lost mail.
- Kept a 4.8/5 user satisfaction score across 2 years.
Key skills for a it support specialist
- Windows & macOS
- Microsoft 365 admin
- Active Directory
- Intune
- Ticketing (Jira Service Management)
- Networking basics
- Hardware repair
- User training
Common mistakes
- Listing every OS ever used instead of volume and resolution rates.
- Skipping user satisfaction scores.
- No automation or projects beyond tickets.
From rough notes to a finished resume
This is all CV Forge needs — no template to fill in, no formatting:
Kevin Brooks kevin@example.com Hartwell Group, IT Support Specialist, 2021-now - 600 users, 45 tickets/day, FCR 92% - intune provisioning 3h to 25 min - 70 KB articles, repeat tickets -30% - 180 mailboxes to M365 CompTIA A+, Network+Generate this resume free — then swap in your notes
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Check it against the job you want
Recruiters filter it support specialist resumes by the words in the posting. Paste your resume and the job ad into the free ATS Match Score to see which of them you are missing, score your resume free (0-100, with every fix listed), or start from the it support specialist resume keywords list. Applying now? Adapt the it support specialist cover letter example.