IT Support Specialist resume keywords
Most it support specialist applications are screened by software before a person reads them: the ATS ranks resumes by how many of the posting's words they contain. The lists below are the terms that show up most in it support specialist job ads. Use the ones that are true for you, with the same spelling the ad uses.
Hard skills and ATS keywords
- Windows & macOS
- Microsoft 365 admin
- Active Directory
- Intune
- Ticketing (Jira Service Management)
- Networking basics
- Hardware repair
- User training
- Help desk
- Active Directory
- Windows 10/11
- Microsoft 365
- Ticketing systems
- Troubleshooting
- Networking basics
- Hardware setup
- CompTIA A+
- Remote support
Soft skills recruiters look for
- Patience
- Clear communication
- Customer focus
- Problem solving
- Reliability
Soft skills only count when a bullet proves them. "Team player" is ignored; "Supported 600 users, closing 45 tickets a day with a 92% first-contact resolution rate." shows it.
Action verbs to start your bullets
- Resolved
- Configured
- Supported
- Reduced
- Deployed
- Trained
- Documented
- Troubleshot
How to use these keywords
- Mirror the job ad: if it says "Help desk", do not write a synonym.
- Put the top 6–8 in a skills section and repeat the key ones inside experience bullets with a number.
- Never list a skill you cannot talk about in an interview.
- Keep the file text-based (no skills inside images or tables), or the ATS cannot read it.
Which ones is your resume missing?
Every posting is different. Paste your resume and the job ad — free ATS Match Score Score your resume free (0-100)
No signup. It lists the keywords from the ad that your resume does not contain.
Need the resume itself? See the it support specialist resume example and generate one free from rough notes.