WhatsApp order templates › Order shipped
The most-read message in e-commerce. Putting the tracking number in WhatsApp removes the bulk of "where is my order" tickets.
| Template name | order_shipped |
|---|---|
| Category | UTILITY |
| WooCommerce trigger | Completed, or a custom "Shipped" status |
| Buttons | URL button "Track parcel" with the carrier tracking URL as a dynamic suffix. |
{{1}} customer first name{{2}} order number{{3}} carrier{{4}} tracking numberMeta asks for a sample value for every variable when you submit, and rejects templates that start or end with a variable or have more variables than words. These bodies pass both checks.
Submit one template per language under the same name; WhatsApp picks the one matching the language code you send.
| Language | Body | |
|---|---|---|
Englishen_US | Good news {{1}}: your order #{{2}} has shipped with {{3}}. Tracking number: {{4}}. | |
Spanishes | Buenas noticias {{1}}: tu pedido #{{2}} ha salido con {{3}}. Número de seguimiento: {{4}}. | |
Portuguese (BR)pt_BR | Boa notícia, {{1}}: seu pedido #{{2}} foi enviado pela {{3}}. Código de rastreio: {{4}}. | |
Indonesianid | Kabar baik {{1}}: pesanan #{{2}} sudah dikirim lewat {{3}}. Nomor resi: {{4}}. | |
Italianit | Buone notizie {{1}}: il tuo ordine n. {{2}} è stato spedito con {{3}}. Numero di tracking: {{4}}. | |
Frenchfr | Bonne nouvelle {{1}} : votre commande n°{{2}} a été expédiée avec {{3}}. Numéro de suivi : {{4}}. | |
Germande | Gute Nachricht, {{1}}: deine Bestellung Nr. {{2}} ist mit {{3}} unterwegs. Sendungsnummer: {{4}}. |
Open the template builder to add header, footer and buttons and get the Cloud API JSON.