WhatsApp order templates › Refund issued
Customers who see the refund confirmed in WhatsApp do not open a chargeback. Say the amount and when it reaches the card.
| Template name | refund_issued |
|---|---|
| Category | UTILITY |
| WooCommerce trigger | Refunded (full or partial) |
| Buttons | None needed. |
{{1}} customer first name{{2}} refund amount{{3}} order numberMeta asks for a sample value for every variable when you submit, and rejects templates that start or end with a variable or have more variables than words. These bodies pass both checks.
Submit one template per language under the same name; WhatsApp picks the one matching the language code you send.
| Language | Body | |
|---|---|---|
Englishen_US | Hi {{1}}, we have refunded {{2}} for order #{{3}}. Depending on your bank it can take 5 to 10 business days to appear. | |
Spanishes | Hola {{1}}, hemos reembolsado {{2}} del pedido #{{3}}. Según tu banco puede tardar de 5 a 10 días hábiles en aparecer. | |
Portuguese (BR)pt_BR | Olá {{1}}, reembolsamos {{2}} do pedido #{{3}}. Dependendo do seu banco, pode levar de 5 a 10 dias úteis para aparecer. | |
Indonesianid | Halo {{1}}, dana {{2}} untuk pesanan #{{3}} sudah kami kembalikan. Tergantung bank, bisa butuh 5 sampai 10 hari kerja. | |
Italianit | Ciao {{1}}, abbiamo rimborsato {{2}} per l'ordine n. {{3}}. A seconda della banca possono servire da 5 a 10 giorni lavorativi. | |
Frenchfr | Bonjour {{1}}, nous avons remboursé {{2}} pour la commande n°{{3}}. Selon votre banque, cela peut prendre 5 à 10 jours ouvrés. | |
Germande | Hallo {{1}}, wir haben {{2}} für Bestellung Nr. {{3}} erstattet. Je nach Bank kann es 5 bis 10 Werktage dauern. |
Open the template builder to add header, footer and buttons and get the Cloud API JSON.