WhatsApp order templates › Payment failed
A failed card payment is a customer who wanted to buy. A neutral, factual message with the pay link recovers a share of them; keep offers out or it becomes MARKETING.
| Template name | payment_failed |
|---|---|
| Category | UTILITY |
| WooCommerce trigger | Failed (or Pending payment after a timeout) |
| Buttons | URL button "Pay now" with the WooCommerce order-pay URL as dynamic suffix. |
{{1}} customer first name{{2}} order number{{3}} payment linkMeta asks for a sample value for every variable when you submit, and rejects templates that start or end with a variable or have more variables than words. These bodies pass both checks.
Submit one template per language under the same name; WhatsApp picks the one matching the language code you send.
| Language | Body | |
|---|---|---|
Englishen_US | Hi {{1}}, the payment for order #{{2}} did not go through, so the order is on hold. You can complete it here: {{3}} Reply here if you need help. | |
Spanishes | Hola {{1}}, el pago del pedido #{{2}} no se completó y el pedido está en espera. Puedes completarlo aquí: {{3}} Responde aquí si necesitas ayuda. | |
Portuguese (BR)pt_BR | Olá {{1}}, o pagamento do pedido #{{2}} não foi concluído e o pedido está em espera. Você pode finalizar aqui: {{3}} Responda aqui se precisar de ajuda. | |
Indonesianid | Halo {{1}}, pembayaran pesanan #{{2}} belum berhasil, jadi pesanan ditahan. Kamu bisa menyelesaikannya di sini: {{3}} Balas di sini jika butuh bantuan. | |
Italianit | Ciao {{1}}, il pagamento dell'ordine n. {{2}} non è andato a buon fine e l'ordine è in sospeso. Puoi completarlo qui: {{3}} Rispondi qui se ti serve aiuto. | |
Frenchfr | Bonjour {{1}}, le paiement de la commande n°{{2}} n'a pas abouti, la commande est en attente. Vous pouvez la finaliser ici : {{3}} Répondez ici si vous avez besoin d'aide. | |
Germande | Hallo {{1}}, die Zahlung für Bestellung Nr. {{2}} ist fehlgeschlagen, die Bestellung ist pausiert. Hier kannst du sie abschließen: {{3}} Antworte hier, wenn du Hilfe brauchst. |
Open the template builder to add header, footer and buttons and get the Cloud API JSON.